Help Desk

Douglas Help Desk: External callers: (605) 923-0032

Internal callers: Ext. 4357 (HELP)

* Check the "How To's" first in case it answers your questions/issues!

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How to Submit an IT Help Ticket by E-mail

How to Submit an IT Help Ticket by E-mail:

[applicable for District k12.sd.us accounts]

1. To: Send to [email protected]

2. Subject: Highlight your tech problem.

3. Body:

a. Summarize your problem.

b. Include the last five numbers of the Douglas property number found below
the barcode on the white label affixed to the device, if applicable.

4. Attachments: (Optional) Use a screen shot of a problem report in your email
body or attached as a file.

5. Send: Send the E-mail.